Customer Service + Solutions = Nelnet Customer Solutions
Nelnet’s Customer Solutions team exemplifies our commitment to our number one priority: the customer. Nelnet offers solutions to our borrower customers every time we make contact, whether they need to make a payment, consolidate their loans, ask for a deferment, or change their address. Nelnet Customer Solutions offers borrowers a single, knowledgeable source for the services they need.
The unification of Nelnet’s customer service and solutions functions serves to improve our focus in different operational areas and allow us to reach our customers on a unique and personal level. Through these areas of focus, we can better support the customer by focusing on value-added results related to various touch points in the customer’s lifecycle, thereby establishing personalized, enduring relationships for the management of finance and education solutions.
It is our honor to serve education seeking students, their families, and the institutions that support them.
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